Refund Policy
Here is a custom Refund Policy tailored specifically for your floral, event planning, and balloon boutique, completely replacing all the software and subscription jargon with policies that make sense for a physical, service-based business:
Introduction Welcome to [Boutique Name]. This Refund Policy outlines the terms under which refunds may be issued for retail purchases and event bookings made through our website or directly with our team. By shopping with us or securing our services, you agree to the practices described here. If you do not agree with this policy, please refrain from purchasing or booking.
General Refund Terms Because our business deals primarily with perishable goods (fresh flowers), custom-made items (bespoke balloon designs), and dedicated time (event planning), all purchases are generally considered final unless otherwise stated in this policy or your specific event contract.
Retail & Daily Deliveries
Perishable Goods: Fresh floral arrangements and inflated balloons are perishable and delicate. Therefore, they are non-returnable and non-refundable once delivered or picked up.
Quality Concerns: We take immense pride in our craftsmanship. If your arrangement arrives damaged or you are unsatisfied with the quality, you must contact us with photos within 24 hours of delivery. We will evaluate the issue and determine if a replacement or store credit is appropriate.
Order Cancellations: For standard daily deliveries, you must cancel at least 48 hours before the scheduled delivery date to receive a full refund. Cancellations made within 48 hours of delivery cannot be refunded, as the flowers and materials have already been processed for your order.
Event & Wedding Bookings
Retainers/Deposits: All initial deposits or retainers paid to secure our event planning, floral, or balloon services for a specific date are strictly non-refundable. This covers the time spent in consultation, initial design work, and turning away other clients for your date.
Event Cancellations: If you cancel your event entirely, the initial deposit is forfeit. Any additional balances paid may be partially refundable depending on how close the cancellation occurs to the event date. The exact timeline and percentage of these refunds will be explicitly outlined in your signed event contract.
Exceptional Circumstances Refunds or replacements may be considered in rare cases such as:
Duplicate charges caused by a technical issue on our website.
A complete failure to deliver your order on the scheduled date due to an error on our end.
Approval of refunds under these circumstances is at the sole discretion of [Boutique Name].
Refund Process If you believe you qualify for a refund or replacement, please contact us with:
Your name and order number (or event date)
Clear photos of the arrangement (if reporting a quality issue or damage)
A brief explanation of the issue Once submitted, our team will review your request. If approved, financial refunds will be processed to your original payment method within 7–14 business days.
Changes to This Policy We reserve the right to modify or update this Refund Policy at any time. Any changes will become effective immediately upon posting to our website.
Governing Law This Refund Policy shall be governed and interpreted in accordance with the laws of Lebanon, without regard to conflict-of-law rules.
Contact Us If you have any questions regarding this Refund Policy